{"id":17613,"date":"2017-10-12T23:22:11","date_gmt":"2017-10-12T21:22:11","guid":{"rendered":"https:\/\/acc.creditexpo.be\/\/?p=17613"},"modified":"2017-10-15T23:25:09","modified_gmt":"2017-10-15T21:25:09","slug":"que-faire-face-a-un-client-qui-refuse-payer-votre-facture","status":"publish","type":"post","link":"https:\/\/acc.creditexpo.be\/fr\/que-faire-face-a-un-client-qui-refuse-payer-votre-facture\/","title":{"rendered":"Que faire face \u00e0 un client qui refuse de payer votre facture?"},"content":{"rendered":"

Les clients qui ne paient pas sont une source \u00e9norme de frustration pour beaucoup d\u2019entreprises et d\u2019entrepreneurs. Parce que votre produit ou service \u2013 d\u00e9velopp\u00e9 avec soin et passion \u2013 a d\u00e9j\u00e0 \u00e9t\u00e9 fourni \u00e0 votre client. Mais vous n\u2019avez encore rien re\u00e7u en retour. Raison de plus pour r\u00e9fl\u00e9chir au suivi de vos mauvais payeurs.<\/em><\/p>\n

Le meilleur r\u00e9sultat s\u2019obtient avec la bonne communication, \u00e0 la bonne fr\u00e9quence. Et un bon \u00e9quilibre entre une attitude trop agressive ou trop d\u00e9sinvolte. Mais comment y parvenir ? Il est essentiel d\u2019avoir un processus performant. Vous en trouverez un exemple ci-dessous de RingRing.<\/em><\/p>\n

\u00c0 la date d\u2019\u00e9ch\u00e9ance<\/strong>
\nRappel amical<\/em>
\nVous envoyez un e-mail ou un SMS (automatis\u00e9) annon\u00e7ant que le client n\u2019a pas encore pay\u00e9. Vous demandez amicalement \u00e0 votre client s\u2019il a re\u00e7u la facture. De toute fa\u00e7on, vous annexez la facture \u00e0 l\u2019e-mail. Si vous comptez des p\u00e9nalit\u00e9s pour retard de paiement, envoyez une version mise \u00e0 jour de votre facture avec les frais suppl\u00e9mentaires.<\/p>\n

15 jours apr\u00e8s la date d\u2019\u00e9ch\u00e9ance<\/strong>
\nMessage convaincant<\/em>
\nVotre client est soit d\u00e9sinvolte, soit de mauvaise foi. Votre message pr\u00e9c\u00e9dent n\u2019a clairement pas \u00e9t\u00e9 suffisamment insistant. Il est temps de passer \u00e0 la vitesse sup\u00e9rieure. Avec un e-mail, un SMS ou un IVR (un appel t\u00e9l\u00e9phonique automatis\u00e9) qui rappelle fermement \u00e0 votre client qu\u2019il doit payer la facture.<\/p>\n

30 jours apr\u00e8s la date d\u2019\u00e9ch\u00e9ance<\/strong>
\nPers\u00e9v\u00e9rez<\/em>
\nDeux semaines plus tard, votre client n\u2019a toujours pas pay\u00e9. N\u2019en restez pas l\u00e0. Utilisez plusieurs canaux pour joindre et convaincre votre client de payer la facture. Souvent, un SMS un jour et un e-mail le lendemain suffisent pour r\u00e9veiller votre client.<\/p>\n

45 jours apr\u00e8s la date d\u2019\u00e9ch\u00e9ance<\/strong>
\nN\u2019abandonnez pas<\/em>
\nIl est rare de devoir attendre aussi longtemps pour obtenir un paiement, mais lorsque cela se produit, vous \u00eates presque pr\u00eat \u00e0 comptabiliser une perte et vous ne voulez plus vous battre. Bien que vos tentatives de communication pr\u00e9c\u00e9dentes n\u2019aient pas donn\u00e9 les r\u00e9sultats escompt\u00e9s, n\u2019arr\u00eatez pas. Les impay\u00e9s sont souvent caus\u00e9s par une administration d\u00e9faillante, mais vous avez toujours une chance d\u2019atteindre votre mauvais payeur au bon moment.<\/p>\n

Comment \u00e9viter et traiter les factures impay\u00e9es avec un smartphone?<\/p>\n

T\u00e9l\u00e9chargez l\u2019eBook de RingRing<\/strong><\/a><\/h3>\n

RingRing est exposant \u00e0 Credit Expo Belgique 2017.<\/em><\/p>\n

 <\/p>\n

\"Credit<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Les clients qui ne paient pas sont une source \u00e9norme de frustration pour beaucoup d\u2019entreprises et d\u2019entrepreneurs. Parce que votre produit ou service \u2013 d\u00e9velopp\u00e9 avec soin et passion \u2013 a d\u00e9j\u00e0 \u00e9t\u00e9 fourni \u00e0 votre client. Mais vous n\u2019avez encore rien re\u00e7u en retour. Raison de plus pour r\u00e9fl\u00e9chir au suivi de vos mauvais […]<\/p>\n","protected":false},"author":18,"featured_media":17609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[48],"tags":[60],"class_list":["post--17613","post","post--type-post","post--status-publish","post--format-standard","post--has-post-thumbnail","post--hentry","post--category-commercial-fr","post--tag-credit-expo-fr"],"acf":[],"yoast_head":"\nQue faire face \u00e0 un client qui refuse de payer votre facture? - Credit Expo Belgi\u00eb<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acc.creditexpo.be\/\/fr\/que-faire-face-a-un-client-qui-refuse-payer-votre-facture\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que faire face \u00e0 un client qui refuse de payer votre facture? - Credit Expo Belgi\u00eb\" \/>\n<meta property=\"og:description\" content=\"Les clients qui ne paient pas sont une source \u00e9norme de frustration pour beaucoup d\u2019entreprises et d\u2019entrepreneurs. Parce que votre produit ou service \u2013 d\u00e9velopp\u00e9 avec soin et passion \u2013 a d\u00e9j\u00e0 \u00e9t\u00e9 fourni \u00e0 votre client. Mais vous n\u2019avez encore rien re\u00e7u en retour. 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